Orders & Payments
Orders can only be made on the website. We do not process orders made in emails, letters or faxes. The website is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.
An order placed on a public holiday or during the weekend will be processed on the following business day. We can only process your order if the delivery address is a residential address or a business address in one of the countries on the “We deliver to” list. Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
- Your payment details are incorrect or cannot be verified.
- Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.
- There is an inadvertent error on the website, such as a payment error or the like.
If you do not understand parts of the Terms of Service, we recommend that you contact Customer Service before you make a purchase on the website.
Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping bag. When you click “Complete payment” and the receipt appears on your screen, you are bound by the contract of purchase. Please contact our Customer Service if you made a mistake while placing your order – they are ready to help you. You will receive an email confirming your order. After the conclusion of the Contract, the provisions on withdrawal apply. Please see the “Right of Withdrawal” section below.
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, www.futureoffashion.com will promptly inform and refund customers. www.futureoffashion.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of FUTURE OF FASHION that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page. In pre-order purchases credit cards are debited at the moment the order is placed.
Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses, hence, not to PO boxes. Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used. The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend or receptionist) may sign for the receipt with binding effect on you.
Our carrier will make one delivery attempt. The carrier will leave a receipt, which informs you about the details of the next delivery attempt and the possibility of a self-pickup. The carrier will usually keep the goods up to 7 days before returning them to us as undelivered. Please note that our carrier can also deliver the goods to your neighbour, if you have given your consent to this and if the circumstances allow it. Please note that the risk of loss or of damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under “Defective Goods and Incorrect Items”.
We accept the following means of payment: Mastercard, VISA, Maestro, American Express, MobilePay, Apple Pay and Google Pay.
If you pay by credit card, you will be asked to enter the card’s security code. You can find the three-digit security code on the back of your credit card, usually on the right side of the credit card’s back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.
Our website is PCI certified, which enhances the data security of payment solutions. PCI authorization is obtained after a certified it-auditor has controlled and approved the internal as well as the external security based on a comprehensive checklist. The checklist includes more than 200 points and touches upon all aspects of it-security based on the following main areas:
- General network security
- Protection of contact information
- System security and access control
- Continuous monitoring and test of network
Your payment will be charged to the means of payment you have selected when your goods leave our warehouse for delivery.