Terms of service
These terms and conditions (Terms of Service) govern your use of, access to, and purchase of products through www.futureoffashion.com (the “Website” or “FUTURE OF FASHION”). By using the Website, you agree to comply with and be bound by these Terms of Service. If you do not agree to these Terms of Service, please do not use the Website.
www.futureoffashion.com (in the following also named the “Website” or “FUTURE OF FASHION”) is provided by FUTURE OF FASHION with the registered address:
FUTURE OF FASHION
If you experience any problems with the website or your order placed on the website, please contact Customer Service.
Please read the following Terms of Service carefully before placing an order on our Website, as these will apply when you make a purchase from the Website. Completing an order our Website and acceptance of our Terms of Service mean that you have concluded an agreement with FUTURE OF FASHION for the delivery of your purchase (hereinafter referred to as the “Agreement”). If you do not agree to these Terms of Service, you will not be able to buy goods from the Website.
You have the right to withdraw from the Agreement without justification within 14 days after the day on which you or any third parties that you have specified (excepting the transporter) took physical possession of the goods. Read more under “Right of Withdrawal”. Furthermore, your purchase is covered by the Danish Sale of Goods Act (Købeloven), which means that you have certain legal guarantees for the state and quality etc. of the items you have purchased. For further information, please read “Defective Goods and Incorrect Items”.
FUTURE OF FASHION's Terms of Service may be updated from time to time (e.g. to reflect changes in technology, our business model, our system capacity or changes to relevant legislation and regulations), so we therefore ask you to accept our Terms of Service each time you are make a purchase from the Website. You will not be given notification of any such changes. The Terms of Service that were applicable and that you accepted when you made your purchase will be the Terms of Service that apply to your order.
Any reference to “you” or “your” means you in your capacity as a user of the Website and any reference to “we”, “us” or “our” means FUTURE OF FASHION.
Orders can only be made on the website. We do not process orders made in emails, letters or faxes.
The website is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.
An order placed on a public holiday or during the weekend will be processed on the following business day.
We can only process your order if the delivery address is a residential address or a business address in one of the countries on the “We deliver to” list. We do not deliver to PO boxes. Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
If you do not understand parts of the Terms of Service, we recommend that you contact Customer Service before you start shopping on the website.
Your payment details are incorrect or cannot be verified.
Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.
There is an inadvertent error on the website, such as a payment error or the like.
If you do not understand parts of the Terms of Service, we recommend that you contact Customer Service before you make a purchase on the website.
Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping bag. When you click “Complete payment” and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under “Right of withdrawal”. Please contact our Customer Service if you made a mistake while placing your order – they are ready to help you. You will receive an email confirming your order. After the conclusion of the Contract, the provisions on withdrawal apply. Please see the “Right of Withdrawal” section below.
Language of the contract
The language of the contract is English.
Access to the contract
You will receive a confirmation of the content of the contract and a copy of these Terms of Service via email. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well; they may not necessarily be available on the website subsequently. Please read more under “Order tracking and view history”.
Measures against fraud
In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.
We accept the following means of payment:
- American Express
- Apple Pay
- Google Pay
CVV (Credit Card Verification Number)
If you pay by credit card, you will be asked to enter the card’s security code. You can find the three-digit security code on the back of your credit card, usually on the right side of the credit card’s back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.
- General network security
- Protection of contact information
- System security and access control
- Continuous monitoring and test of network
Your payment will be charged to the means of payment you have selected when your goods leave our warehouse for delivery.
Your payment will be charged to the means of payment you have selected when your goods leave our warehouse for delivery.
All prices quoted on the Website for products, delivery and other costs include taxes, VAT etc. Costs relating to delivery, freight and postage may vary for each order. Delivery costs will be indicated on a separate line on the checkout page and on the billing page, as part of the total amount of payment.
- Danish Kroner (DKK)
- Swedish Krona (SEK)
- Norwegian Kroner (NOK)
- Euro (EUR)
- British Pounds Sterling (GBP)
- US Dollars (USD)
- Canadian Dollars (CAD)
- Australian Dollars (AUD)
- Swiss Franc (CHF)
- South Korean Won (KRW)
We deliver to:
- Czech Republic
- Denmark (excl. Faroe Islands and Greenland)
- Finland (excl. Åland Islands)
- France (excl. Corsica, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands and New Caledonia)
- Germany (excl. Island Helgoland, and area of Busingen)
- Italy (excl. Campione d’Italia, Livigno, San Marino and Vatican City)
- Netherlands (excl. Aruba and the territories of the (Dutch) Antilles
- Norway (excl. Svalbard)
- Spain (excl. Ibiza, Mallorca, Menorca, Andorra, Canary Islands, Ceuta and Melilla)
- United Arab Emirates
Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses, hence, not to PO boxes. Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used. The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend or receptionist) may sign for the receipt with binding effect on you.
Our carrier will make one delivery attempt. The carrier will leave a receipt, which informs you about the details of the next delivery attempt and the possibility of a self-pickup. The carrier will usually keep the goods up to 7 days before returning them to us as undelivered. Please note that our carrier can also deliver the goods to your neighbour, if you have given your consent to this and if the circumstances allow it. Please note that the risk of loss or of damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under “Defective Goods and Incorrect Items”.
If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of ordering. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.
Rights of withdrawal
You have the right to withdraw from this Contract without giving any reason within 14 days after delivery. The withdrawal period will expire 14 days after the date on which 1) you or a third party other than the carrier and indicated by you acquires physical possession of the goods or 2) it was delivered to a carrier pick-up point selected by you at the time of ordering.
In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which 1) you or a third party other than the carrier and indicated by you acquires physical possession of the last good or 2) the last good was delivered to a carrier pick-up point selected by you at the time of ordering.
In case of a contract relating to delivery of an order consisting of multiple lots or pieces, the withdrawal period shall expire 14 days after the date on which 1) you or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece or 2) the last lot or piece was delivered to a carrier pick-up point selected by you at the time of ordering.
To exercise the right of withdrawal, you must inform Future of Fashion, about that you would like to make use of your right of withdrawal by an unequivocal statement (e.g. letter sent by post, fax or email). You may usethe return guide and prepaid reutn label included in your parcel. The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired. Read more about returns here.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from your Contract with Future of Fashion.
We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
If you wish to return product(s) from an order within the 14-day period you will have to cover the costs of this yourself. You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
Defective goods and incorrect items
If your goods are non-conforming or we have delivered incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods. In case of non-conforming goods or incorrect goods, you can return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods.
When contacting Customer Service you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc. You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods.
FUTURE OF FASHION reserves the right to reject complaints on products, which have not been handled correctly and according to instructions. Especially styles with sewn-on parts such as sequins, beads, studs and buttons should be treated with care, which also includes knit- and silk items. This information is displayed on the hangtag of the garment at the time of purchase and on the care label. Products with sewn-on parts will usually be delivered with extra parts e.g. sequins or buttons, as it should be expected that parts can fall off upon usage. If you have any questions in this regard, please do not hesitate to contact us.
Copyright and Trademarks
All contents included on www.futureoffashion.com, such as, but not limited to, design, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding and software, are the property of Fashion Technologies Aps or our suppliers. The contents are protected by Danish and international copyright laws. Fashion Technologies Aps or our content suppliers own the copyright to the abovementioned.
The contents of the website may only be copied for your own private use. Any other use of the information and material on the website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited. You may therefore not – besides your own private use – copy, display, download, distribute, alter, modify, reproduce, republish or rephrase information, text, documents or other material from the website without the explicit consent from Fashion Technologies Aps or our suppliers.
Brand names, product names, logos and titles that appear on the website are trademarks or trade names and are property of Fashion Technologies Aps or our suppliers. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited, unless it is for your own private use.
Updating the website
We do our best to update the website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.
We are not responsible for delays or failure to meet our obligations in relation to the Terms of Service, if the delay or the non-compliance is due to events beyond our control.
The completeness of the contract
These Terms of Service constitute the complete terms of the contract between you, who complete the order on the website, and FUTURE OF FASHION.
If one or more of the provisions in the Terms of Service are declared fully or partially invalid, the remaining provisions still apply.
FUTURE OF FASHION is entitled to assign our rights and obligations under the Contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. FUTURE OF FASHION will notify you of such possible assignment. By accepting these Terms of Service you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.
Right to complain
In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by email (please find the details on the top of this page).
You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via their website.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using this online form. When submitting the complaint, you must state our email address firstname.lastname@example.org.
In case we cannot reach a settlement through the Danish Dispute Resolution Institute, you will have access to submit a complaint to the Consumer Complaints Board via this online form.
Choice of law and juristriction
Any contracts concluded between us using these Terms of Service are governed by Danish law. Any dispute, which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled.