Help Center

Got a question or need help? No problem, it happens.
Check out the information below to find the answer you are looking for.


  • We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

    Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund, by contacting our Customer Service.

  • When you place an order at, we will send you an order confirmation to your registered email address. If you haven’t received it after a few minutes, please check your spam folder. If it’s nowhere to be found, please contact our Customer Service and we will assist you further.

  • We are sorry if you have received a faulty order, this is never our intention. Please contact our Customer Service with photos and order number and we will assist you further.

  • Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

  • We always aim to process and dispatch all orders within 24 business hours. When your order is dispatched from our warehouse you will receive a shipping confirmation with your tracking number and estimated delivery date. Our warehouse only operates during business hours, Monday to Friday.

  • If you haven’t received your order within the expected delivery time, please contact our Customer Service within 30 days* from the date the order was placed.

    *After this period of time, we are not able to claim any lost orders.

  • When your order is dispatched from our warehouse you will receive a shipping confirmation with your tracking number. If you have not received this email you can check your spam filter to see if the email has accidentally ended up there. If you cannot find your shipping confirmation please contact our Customer Service and we will assist you further.

  • Explore Our Shipping & Returns Policy for more information

  • If you wish to exchange your order you simply return your unwanted item(s) and place a new order online. We hope to be able to provide a standard exchange service in the future.


  • We offer Visa, Mastercard, Meastro, American Express, Apple Pay, Google Pay and MobilePay for the majority of countries. The payment methods we offer are presented in the checkout, please make sure that you’ve chosen the correct country in the upper right corner.

    Most countries are charged in local currency while some countries are charged in either US Dollar or Euro. Prices on the website will show the currency for the website that you are visiting.

  • If you receive the notification that your credit or debit card has been declined, please contact your issuing bank or payment provider.

    Possible reasons for declined payments are invalid payment method, incorrect billing details or bank issues. We advise you to try another card/payment method or contact your bank.

  • We can only accept payments via 3D Secure (Verified by VISA/Mastercard SecureCode). This payment method is 100% secure and guarantees that the person using the card is the cardholder, by putting the customer in direct contact with the bank to verify their purchase. If you have any questions regarding 3D Secure, please contact your bank.

  • Unfortunately, we cannot estimate how much tax and duties you will pay to your country as this is regulated by the respective country. Your local customs office should be able to estimate the price of the import fees.